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Investor FAQs

  • Am I required to make my property available to Section 8?

    Section 8 or housing subsidies may or may not be considered a protected class depending on where it is located. We will be able to help answer these and any other questions you have regarding fair housing and will represent you in meeting these requirements. All tenants are screened and must meet the minimum rental requirements regardless of income source.
  • Are you licensed?

    Yes, our company is licensed by the State of Wyoming, and all of our leasing agents are licensed Wyoming real estate agents or brokers.
  • Can I reach you after hours?

    While we try to complete our work during normal business hours and encourage our employees to maintain a healthy work-life balance, we do understand that emergencies occasionally arise. Should your schedule require after hours communication, we will make every effort to accommodate your needs. All email / text message inquiries (our preferred method of communication) will be answered within 24/48 hours. In case of after hour maintenance emergencies, please call xxx-xxx-xxxx.
  • Can you put the money directly into my account?

    YMoney can be transferred via ACH payment directly into your account.
  • Do I get to see the lease or sign it?

    As your property manager, we will act as a leasing agent and will sign all the necessary lease and legal documents on your behalf. However, this process can be tailored to your comfort and individual preferences. We execute all lease documents via an electronic signature platform and they can be accessed 24/7 via your owner portal should you need to view or download them for your records.
  • Do you sell real estate too?

    Yes, the sales division of our brokerage is Broker One Real Estate. Our experienced agents represent buyers and sellers in a wide variety of real estate transactions. We specialize in real estate investments and can help you sell your properties or acquire new investments to expand your portfolio.
  • How and when do I get my checks?

    Owner distribution payments will be made once per month at a prearranged time – typically near the 10th of the month. Payments to our owners may be made electronically through ACH or through the mail via paper check. Should you prefer, payments may also be made quarterly or annually.
  • How is rent collection handled?

    We collected all rents online through our tenant portal. Tenants can set up one time or schedule reoccurring payments directly from their checking account. For a fee tenants may also make credit or debit card payments. Payments made in person and online are reflected in real time on your owner statements.
  • How long of a lease do you sign?

    At Broker One Rentals, our standard lease agreement is executed for a 12-month period. However, we are able to accommodate any lease including a month-to-month lease based on the owners’ preference.
  • How much security deposit do you charge the tenant?

    Typically, the security deposit amount charged to any tenant is the equivalent of one month’s rent. Occasionally, an additional security deposit may be requested based on credit issues if the owner approves.
  • How soon can you start managing my property?

    By utilizing our advanced systems and integrations, we can begin managing your property within 24 hours of the execution of a management agreement.
  • What type of properties do you manage?

    We currently manage all types of residential properties. This includes small multifamily buildings, single-family homes, condos, townhomes and duplexes.
  • What type of reports do I get and how often?

    We utilize a professional management and accounting system called Appfolio. Your monthly statement is sent to you via email in an easy to read and understandable format. Copies of paid maintenance invoices are included as an attachment to your monthly owners statement. To aid in your yearend tax preparation, we provide a yearend summary statement and a 1099 form. You also have access to your owner-specific reports in real time, 24/7, via your owner’s portal.
  • Who holds the tenant security deposit?

    Broker One Real Estate Property Management Trust Account will hold the security deposit in accordance with state and local ordinances.