Your Choice for Casper Property Management Get a Quote

Tenant FAQs

  • Can you hold a place before I apply?

    Holding a property before a tenant applies constitutes taking the property off of the market without any funds with which to secure the property. The only way we can hold a property prior to the receipt of an approved application is with an executed Hold Agreement and the owner’s approval of the move-in date. A Hold Agreement requires a deposit of at least ½ of a month’s rent and only holds the property until the agreed-upon date within the Hold Agreement. Should the subsequently submitted application be declined, the hold deposit is fully refundable. Should the subsequently submitted application be approved, the hold deposit will be applied to the remaining balance due for the security deposit. Upon receipt of the hold deposit, the unit will not be shown to any other potential tenants unless the subsequently submitted application is declined and the hold deposit is set to be refunded in full.
  • Do I pay first month’s rent and last month’s rent with my security deposit?

    No, we only take the security deposit with the first months rent. The security deposit may NOT be used as last months rent for any time.
  • How do I pay rent?

    Rent is paid online via the Tenant Portal. All tenants are required to set up a tenant portal through the link provided in your email. You can make payments with your checking account at your discretion or at a scheduled time as allowed by the terms of your lease. Credit and debit card payments are allowed for a fee via the tenant portal as well. Tenants who do not have a checking account, prefer not to pay online or wish to pay with cash may make payments at any 7-11 store. Tenants may also elect to pay via certified funds in person at the address provided in the lease.
  • How old do you have to be to apply?

    All applicants must be at least 18 years of age to apply. Each person over the age of 18 that will occupy the home MUST submit an application and be approved to be on the lease.
  • Is the deposit refundable?

    Upon the expiration of your lease, the security deposit is eligible for refund with the exception of any charges assessed for damages above and beyond what is deemed to be normal wear and tear on the property. Additionally, the cost of a professional carpet cleaning as well as the cost to rekey the property (based on state and local landlord regulations) will be deducted from the security deposit prior to any eligible funds being returned to the tenant.
  • Who needs a cosigner?

    Typically a cosigner will not be used. We expect all tenants to meet our minimum requirements for approval.
  • You have a property I want to rent. How do I apply?

    Tenants are able to apply for our properties through our website. On the tenant resources page find the link for the property and click on “Apply Now”. If you would like to speak to a leasing agent in person, you may come to our office located at 550 North Poplar Casper WY, 82609.
  • I want to get a pet. What do I do?

    Our pet policies are determined by our standards and practices as well as influenced by the preferences of our individual owners. As such, each property will have different pet policies. Please check in the listing details, the verbiage of your lease, and speak with a property manager prior to purchasing any pet.
  • I want to move out, but my roommate wants to stay. What do I do?

    If both of you are listed as financially responsible and you have completed the terms of your lease, submit your notice to vacate in writing to the property manager no later than 60 days prior to vacating the property. Inform your roommate in writing as well and a new lease will be generated in the other occupant’s name if the remaining occupant meets the lease requirements on his or her own.
  • My lease expiration is coming and I want to move out. What do I do?

    You will receive a notice of renewal or nonrenewal of tenancy no less than 60 days prior to the end of your lease. If you do not wish to renew your lease, 60 days notice - in writing - of your intent to vacate the property is required.
  • Who is responsible for paying for repairs & maintenance requests?

    Generally the owner is responsible for normal repairs and maintenance for the property, unless a different agreement is made in writing. Required repairs will be completed in a timely manner at the owner’s expense. Damage to the unit, intentional or accidental, will be charged to the tenant and is due in full with the next month’s rent payment unless a payment plan is agreed upon and executed on behalf of all parties.